10 things to do while you’re on hold (that don’t involve punching walls)

You have no choice but to make the call, and the automated recording has already informed you that call volumes are exceptionally high. How do you use this dead time constructively rather than sitting around miserably as your blood pressure skyrockets?

  1. Sing along to the hold music. This isn’t always the case, but occasionally you’ll stumble upon a company that provides excellent hold music to stop you pulling your hair out. Get your hairbrush ready, stand in front of the mirror and let the melodies roll.
  2. Make a to-do list. There are probably a million things you’d rather be doing right now than sitting in a long phone queue, but this could be a great opportunity to get yourself organised for the day or week ahead. Even better – why not formulate some fun weekend plans and work out all the things you need to do to make it a real belter?
  3. Squeeze some exercise in. See if you can meet your daily step quota or fire off a few sets of squats, lunges and push-ups. Try not to do anything too strenuous or you may not be able to get your words out once Dave from the customer service team comes back online.
  4. Get some chores done. Being on hold gives you the perfect opportunity to stack the dishwasher, dust the living room, sort through the recycling or stick a wash on. You’ll thank yourself later!
  5. Learn a Bible verse. People rarely learn scripture off by heart these days, but it’s really valuable to be able to recall key verses at just the right times. Learning scripture can help us pray and minister to others more effectively – long after this call is done and dusted.
  6. Clear out your wallet. If your purse holds more receipts than coins it’s time for a clear-out. Get rid of anything you don’t need, check for expired vouchers, sort through any business cards you have been handed and set aside any leftover foreign currency. Your wallet will feel lighter and easier to manage next time you hit the shops.
  7. Message friends. Perhaps you’ve been super busy and incommunicado for a while. If so, get in touch with a few neglected buddies to see how they’re getting on. Don’t panic if you don’t get instant responses – they may be super busy and incommunicado too!
  8. Make a new playlist. Whether you’re planning a party, road trip or workout, music can make a real difference to your energy levels and the success of the event. Look through your existing library and make a list that will keep everyone engaged throughout your planned event.
  9. Pay your bills. If you have any bills hanging around, get them off your desk while you wait for your call to be answered. If you have time, get it filed away with any other lingering paperwork while your mind is still on it. Tidy desk, tidy mind!
  10. Pray! Whether you’re praying for patience in this situation or world peace, use this time to communicate with God, especially if you’re feeling stressed out. It may be that particular people drop into your mind who you can mediate for, or you could lift up your colleagues, family members, local MP or call handler in prayer.